This Privacy Policy explains how ji9 collects, uses, stores, and protects your personal data in compliance with Philippine privacy law and PAGCOR requirements.
These cards summarize key practices. The full legal text below governs in all cases.
ji9 processes personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and the National Privacy Commission's implementing rules. Your rights as a Philippine data subject are fully respected.
All personal data stored by ji9 is protected by 256-bit AES encryption at rest and TLS 1.3 in transit. Access to player data is restricted to authorized staff with documented business need and is logged for audit purposes.
ji9 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Data shared with partners is strictly limited to what is necessary to deliver the ji9 service to you.
Under the Data Privacy Act, you have the right to access, correct, delete, and object to processing of your personal data. ji9 provides a clear process for exercising these rights through [email protected].
As a PAGCOR-regulated platform, ji9 is required to share certain player data with PAGCOR and with the Anti-Money Laundering Council (AMLC) where mandated by law. These disclosures are governed by statutory obligation, not commercial interest.
ji9 does not retain personal data for longer than necessary. Inactive account data is reviewed for deletion after three years of inactivity, subject to legal and regulatory retention requirements under Philippine law.
This Privacy Policy ("Policy") describes how ji9 ("ji9," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of players and visitors who access the ji9 online casino and sports betting platform at ji9.bio ("Platform").
ji9 is committed to protecting your privacy and processing your personal data responsibly. This Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and applicable issuances of the National Privacy Commission of the Philippines ("NPC"). Our processing activities are also subject to the oversight of the Philippine Amusement and Gaming Corporation ("PAGCOR") under ji9's operating licence.
By registering for a ji9 account, accessing the Platform, or using any ji9 service, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree to this Policy, you must not use the ji9 Platform.
ji9 is the personal information controller in respect of the data it processes under this Policy. For the purposes of the Data Privacy Act of 2012, the entity responsible for the lawful processing of your personal data is the operator of the ji9 platform at ji9.bio.
ji9 has designated a Data Protection Officer ("DPO") responsible for overseeing compliance with this Policy and with applicable Philippine data protection law. The DPO may be contacted at [email protected] with the subject line "Data Protection Officer."
When you create a ji9 account, we collect the following personal data:
In compliance with PAGCOR and Anti-Money Laundering Council requirements, ji9 collects identity verification documents including:
ji9 collects transaction records including: deposit amounts and timestamps, withdrawal requests and processing records, game bet history, bonus activation and wagering records, and GCash / bank reference numbers associated with your transactions.
ji9 automatically collects technical data when you access the Platform, including: IP address, device type and operating system, browser type and version, session duration and frequency, game history and engagement data, and geolocation data (general region level, derived from IP).
If you contact ji9 support via live chat or email, we retain records of those communications, including the content of messages, for quality assurance, dispute resolution, and legal compliance purposes.
ji9 processes personal data for the following purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Registration data, mobile number, email | Contractual necessity |
| Age verification (21+ compliance) | Date of birth, ID documents | Legal obligation (PAGCOR) |
| KYC and identity verification | ID documents, selfie, proof of address | Legal obligation (PAGCOR, AMLA) |
| Payment processing and fraud prevention | Financial data, IP address, device data | Contractual necessity, legitimate interest |
| Responsible gaming monitoring | Bet history, session data, deposit frequency | Legal obligation (PAGCOR), legitimate interest |
| Customer support | Communications data, account data | Contractual necessity |
| Marketing and promotions (with consent) | Email, mobile number, game preferences | Consent |
| Regulatory reporting to PAGCOR / AMLC | Full account and transaction data | Legal obligation |
| Platform security and fraud detection | IP address, device fingerprint, session data | Legitimate interest |
Under the Data Privacy Act of 2012, ji9 processes your personal data under the following legal bases:
ji9 is obligated to share player data with PAGCOR upon request as a condition of its operating licence, and to file covered and suspicious transaction reports with the Anti-Money Laundering Council (AMLC) as required by Philippine law. These disclosures are mandatory and cannot be refused.
ji9 engages third-party service providers to operate aspects of the Platform, including: payment processors (GCash, Maya, BPI, BDO, Metrobank), game software providers, cloud hosting and infrastructure providers, KYC verification platforms, and customer support technology providers. All service providers are contractually bound by data processing agreements that restrict their use of your data to the specific service being provided.
ji9 does not sell, rent, license, or trade your personal information to any third party for their own commercial purposes. Any data sharing outside the categories described in this Policy requires your prior explicit consent.
ji9 may disclose personal data where required by a valid court order, subpoena, or other binding legal process under Philippine law. ji9 will, where legally permissible, notify affected users before complying with such orders.
When you deposit or withdraw using GCash, Maya, or any linked Philippine bank, ji9 receives transaction confirmation data including your GCash-registered mobile number, transaction reference numbers, and deposit or withdrawal amounts. ji9 does not store your GCash PIN, full bank account credentials, or OTP codes — these remain within GCash's and your bank's own systems.
Payment data is retained by ji9 for a minimum of five (5) years in compliance with the Anti-Money Laundering Act's record retention requirements. This includes all deposit and withdrawal records, regardless of whether the transaction was completed or reversed.
ji9 retains personal data for as long as is necessary to fulfil the purposes described in this Policy, subject to the following minimum retention periods required by Philippine law:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in a manner that prevents reconstruction of the original data.
Under the Data Privacy Act of 2012, as a Philippine data subject you have the following rights in relation to your personal data held by ji9:
To exercise any of these rights, contact ji9's Data Protection Officer at [email protected] with the subject line "Data Subject Rights Request." ji9 will respond within fifteen (15) business days. Note that some requests may be limited by ji9's legal obligations — for example, transaction records subject to AMLA retention requirements cannot be deleted on request.
ji9 implements organizational and technical security measures proportionate to the sensitivity of the personal data processed, including:
Despite these measures, no data transmission over the internet is completely secure. ji9 cannot guarantee absolute security but will notify affected players and the NPC promptly in the event of a data breach that poses a risk to your rights and interests.
The ji9 Platform is strictly for individuals aged 21 and above. ji9 does not knowingly collect, process, or store personal data relating to individuals under the age of 21. If ji9 becomes aware that an individual under 21 has registered an account or provided personal data, ji9 will immediately close the account, delete the associated personal data, and report the matter to PAGCOR as required.
If you believe a minor has registered a ji9 account, please contact [email protected] immediately.
ji9 reserves the right to update this Privacy Policy at any time. Material changes will be notified to registered players via email and by prominent notice on the Platform at least fourteen (14) days before the changes take effect. The "Last Updated" date at the top of this Policy reflects the most recent revision. Your continued use of the ji9 Platform after the effective date of a revised Policy constitutes your acceptance of the updated terms.
For all data privacy enquiries, subject access requests, consent withdrawals, and complaints, please contact:
If you are dissatisfied with ji9's response to a privacy complaint, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph).
ji9 is built on trust — PAGCOR-regulated, Data Privacy Act compliant, and fully transparent about how your data is used. Play knowing your information is safe.
21+ only. PAGCOR regulated. Play responsibly.